Alerts via SMS text, pager, email etc.
NightWatch offers a vast array of alerting options.
When a problem is detected you can be contacted by
- SMS text to your mobile phone, iPhone or Blackberry
- Voice alert to mobile phone or landline
- Pager
- Email (SMTP or MAPI)
- Network Broadcast
- Web Page update
- Windows Event Log alert
- Display screen
- Klaxon
- Modem dialup
- Fax broadcast
- VOIP (Skype)
- Instant Messenger or Live Messenger
- SNMP
- Twitter
- VB SCRIPT driven Task Object
All are highly configurable with full escalation capability. If the problem is not resolved in a set time
the next contact on the escalation list is alerted, and so on.
Quiet Times can be set so that you are not disturbed when you do not wish to be.
A web browser interface allows you to log in over the internet and review all outstanding problems.
Full data logging is included with an SQL database and Crystal Reports.
Alerting via SKYPE
Skype is a popular VOIP PC client and service. The
Skype PC client is used to make voice calls to other Skype clients or from the client to regular telephone line. Skype also
supports chat between clients. You may deliver alarms as voice calls to Skype users on thier PCs or to regular telephones.
Such alarms arrive as phone calls and when the recpient answers, the alarm message is spoken. You may also send the activity
log to the chat window of a Skype client.
Use of Skype requires the Skype PC client be installed on the
same system as NightWatchr. You just also have an account on the Skype Service. If you wish to call regular telephones, you
must have this feature enabled on your Skype account (may require fee).
Go to OPTIONS/More OPTIONS then click the Skype tab.
Check ‘Enable Alarm Notification via Skype’ to enable
use of Skype for Alarm Notifications.
In ‘Greeting’ enter text to be spoken at the start
of a voice alarm notification. This introduces the alarm message.
In ‘Sign Off’ enter text to be spoken at the end of
the alarm notification. This signifys the end of the message.
In ‘Skype Path’ enter the full disk path to the Skype.exe
executable program.
Default Target: this is the default target or recipient of alarm
notifications. This can be a Skype user name (target), a name in the local Skype client's contact list or a telephone number
(starting with a + sign).
In ‘Message Repeat’ enter number of times to send
the notification.
‘Voice KB/sec’ is to adjust the number of Kbytes of
wav file size representing one second of speech. This value is used to compute
how long to wait for Skype to deliver the message once it is converted to a wav file and given to Skype for delivery. Skype
does not tell us when it has completed speaking the message, so we have to wait an appropriate amount of time.
Message Timeout is the maximum time in seconds to allowed for
a complete alarm notification message.
Connect Timeout is the maximum time to wait for a connection to
the target client or phone line to be established.
In order to send alarm notifications via Skype, you must configure
Contact objects to make use of Skype. On a Contact, enter the word skype in the Pager Script field. Enter the Skype target (name or +number) in the Pager Service # field. On an Alarm object, you enter the word skype in the Pager Script field to send alarms to
the default Skype target.
If running NightWatch on the desktop, the Skype client may also
be running, but it cannot be used to make calls as that will prevent NightWatchr
from making calls. If the Skype client is not running when NightWatchr wishes to make a call, NightWatchr will launch the
client.
If running NightWatchr as a service, you must NOT run the Skype client on the desktop. NightWatchr will
manage the Skype client itself in a manner compatible with service mode operation.
Please note that the login of the Skype client to the Skype service
can take a while.
If Skype is enabled, you can log activity to the default Skype
target via Skype chat. On the Messaging Tab under OPTIONS, you can select logging and alarm notifications to be sent via Skype
Chat.
SNPP ALERTING
SNPP stands for simple network paging protocol.
It allows you to send SMS text to mobile phones as well as pager messages
directly over the Internet
without the need for dialup, although dialup can be
retained as a backup.
BENEFITS OF SNPP OVER DIALUP:
1. Faster - dialup is a minimum of 2 minutes per SMS, snpp is seconds
2. Groups of contacts can go
out instantly whereas with dialup its one call per contact
3. Cost is less than dialup
4. More reliable than dialup
5.
Dialup can be retained as a backup giving 2 channels for robust delivery
6. No limit on number of text characters (currently
< 160 max with dialup)
7. Better security with no modem connection - snpp is one-way only on a special port 444
8.
Enables our e-Page Gateway to send email-to-SMS via Outlook/Exchange
9. Easier setup without having to decide which dialup
script to use(/debug)
10. Allows access to Oventus global network messaging
11. Reduces the software overhead freeing
up cpu for monitoring
12. Provides a 'Client Mode' for sending text from your PC
In NightWatch, go into OPTIONS and then click the SNPP tab.
Check 'Enable Paging via SNPP'.
Server name = ip address of SNPP Gateway (195.157.52.212)
Port number = 444
Logon = logon provided
by the Gateway supplier
Password = password provided by the Gateway supplier
Pager/SMS id = a default Mobile phone number
for testing
The SNPP Gateway must be rented from Page One in the UK,contact:
PageOne Communications Limited
2 Brentside Executive Centre
Great West Road
Brentford
Middlesex
TW8
9DA
Telephone: 08700 55 53 00
After entering the SNPP data click Accept then Settings/Save. Go back
into OPTIONS/SNPP and click Test
to send a test message.
In the CONTACT tab to use snpp for a contact enter snpp or SNPP in the
Page Script box. If a Pager Script
is specified we use dialup, if snpp is
specified we use the snpp account setup in the SNPP Tab.